Frequently Asked Questions

All online orders are processed within 1-2 business days (Monday to Friday) except during statutory holidays.

Most orders are delivered within 2 - 5 business days depending on location and courier volume.

Most orders are delivered within 2 - 5 business days depending on location and courier volume.

Orders going to Southern Ontario & Quebec are typically delivered within 2 - 3 business days. Orders delivered to Prairie, Western, and Maritime provinces may take 2 - 5 business days. Orders going to rural address or the Territories could take 3 - 10 business days.

If you have not received your order after 5 business days, contact us.

All orders are shipped via FedEx. Orders going to the Territories and rural addresses may be handed off to Canada Post for delivery.

Please note we do not offer delivery to P.O. Boxes.

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number. You can follow your order's progress via the tracking number or, if you have an account on your order status page.

We offer shipping to Canadian addresses only.

Please note: We cannot provide documentation for freight forwarding. To find Jamieson products in your region, visit our Jamieson Worldwide page.

Jamieson offers a variety of products that are gelatin-free; you can find our list here.

Jamieson offers a variety of products that are gelatin-free; you can find our list here.

You can find out list of gluten-free products here.

However, please note that many of our products are sourced from raw materials that naturally contain gluten (wheat, barley, etc.) Therefore, depending on the severity of your allergy, it may be important to note that we are not a gluten free facility. As always, remember to consult with your health care practitioner before starting any new supplement routine and carefully read all product labels.

As a brand, Jamieson products are not formulated overall specifically for vegans. We do offer a few select items as well as many vegetarian products. Additionally, our vegetarian logo can be found on the front label of all applicable products, and you can view a list here. As always, remember to consult with your health care practitioner before starting any new supplement routine.

As a brand, Jamieson products are not certified Halal.

However, we do offer many vegetarian products. Additionally, our vegetarian logo can be found on the front or back label of all applicable products, and you can view a list here.

As always, remember to consult with your health care practitioner before starting any new supplement routine.

Jamieson ensures natural sourced raw materials are utilized where ever possible. This means that in order to produce a safe and effective product, there are many factors that are taken into consideration to developing a product. Sometimes natural ingredients are not stable or able to extract sufficient levels of active ingredients to deliver an efficacious raw material. This is when Jamieson utilizes synthetic items to ensure that we are delivering effective products to Canadians. Please be assured that all ingredients used in Jamieson products have been reviewed and approved by Health Canada to ensure their safety and efficacy.

No. Jamieson NEVER TESTS on animals or uses third-party manufacturers that do. We are dedicated to the health and wellness of people and the planet, and animals are an important part of that commitment.

The “No Animal Testing” shown as a rabbit on our labels represents our commitment that we do not test any of our supplements on animals. In fact, when choosing our suppliers, part of the selection process is to make sure that the companies in question meet our high standards of quality, including cruelty-free business practices. Our suppliers are regularly assessed, and if any concern were to arise, it would be addressed immediately.

The majority of our vitamins and supplements are made in our state-of-the-art laboratories in Windsor, Ontario. Some products, such as our probiotic supplements for products in gummy formats, are manufactured by top third-party manufacturers for the specific delivery form. These qualified third-party manufacturers are fully GMP certified and have been personally inspected to ensure that they meet Jamieson's exacting standards.

Jamieson guarantees the purity, potency and safety of each product until the expiry date listed on the label.

Jamieson's 360 Quality Promise represents our commitment to a full-circle process that ensures our natural-health supplements are the safest, purest and most effective on the market. 360 Quality begins with our comprehensive raw material selection process ensuring that only the purest ingredients from the world’s finest resources are used in each formulation. It carries through to our meticulously controlled production environments, extensive clinical testing, and a minimum of 360 quality control steps along the way to ensure absolute integrity and reliability.

In an age when nutritionally enhanced products of questionable provenance crowd the marketplace, our 360 Quality Promise distinguishes Jamieson from other manufacturers — and is a symbol of safe, clinically pure and potent formulations that you can trust. For more information on our 360 Quality Promise please visit our website here.

Our goal is always to use the minimum amount of packaging required, helping to reduce waste. Since we are producing natural health products, there are industry-wide standards we comply with to ensure that all necessary information is communicated on our packaging, in a font large enough for all to read. We try our best to use the smallest product footprint possible, while still printing labels with text that is easily legible.

Please also note that all of our packaging is recyclable and should be recycled when empty.

In general, many of your vitamins can be taken together. However, always check the label directions to ensure there are no specific interactions.

One such example is calcium and iron, which should not be taken together (as calcium inhibits iron absorption). Also check the label directions to see if any of your vitamins need to be taken with food or on an empty stomach – in which case you may need to take them separately.

In terms of medications, while some supplements actually assist in making up for nutrients that can be depleted while taking prescription drugs (statin drugs taken with CoQ10, for example), your doctor can guide you on what to take when to ensure maximum safety and absorption.

In general, the best time to take your vitamins is whenever it is most convenient for you and when you are most likely to be consistent with the routine. However, it is important that you read and follow the label for directions of use, as some products are specifically meant to have an effect at a certain time of day (e.g. melatonin should be taken at bedtime to improve sleep).

For a more detailed guide, check out our article "When & How to Take Your Vitamins".

You can check out our "What Should I Take" feature here. To ensure that these products are appropriate for you or for more specific concerns, it is important for you to consult your trusted health care practitioner. Please note that this feature is not intended as a substitute for advice from your health care practitioner, or any information contained on or in any product label or packaging.

While all Jamieson products are shelf-stable, you should always consult the individual product label for storage conditions for each product. For instance, it is advised to refrigerate some of our probiotics after opening to ensure maximum potency and freshness.

It all depends on the vitamin or natural health product you are taking. Some products are best taken on an empty stomach, while others should be taken with food (usually to help increase absorption or prevent stomach upset from occurring).

If a product is meant to be taken with food, this will always be indicated in the directions on the product label. If there is no specific mention, you can take it whichever way you prefer.

It is best to take your vitamins with a glass of water rather than a cup of coffee.

The issue with coffee is that it works as a stimulant and helps speed the passage of materials through your digestive tract. This means you won’t necessarily absorb all of the nutrients in your vitamins as you would if they moved more slowly through your system.

Coffee can also cause excessive urination, speeding the removal of water-soluble vitamins from your system. Try to finish your coffee at least 15-20 minutes before taking your vitamins; otherwise it is best to take your vitamins a few hours after finishing your coffee.

Our recommendation would be not to exceed the recommended daily dose advised on the product label.

For example, if you are supposed to take one multivitamin daily and you miss your dose, it isn't best to take two the next day. If, however, you typically take two tablets per day in divided doses (e.g. vitamin C 500 mg taken twice daily) and you miss taking your morning tablet, you could take two in the evening.

Please remember that you should not double up if it would cause you to exceed the recommended daily dose.

Yes, all vitamins are effective regardless of their format.

Jamieson tests products within its laboratories to ensure they can be easily broken down and absorbed by your body.

Powders and chewables will be absorbed faster than tablets (because they are already partially broken down before you take them), but this doesn’t change their effectiveness.

Jamieson offers a variety of formats to suit your needs and preferences, so simply choose the one you like most.

Jamieson is dedicated to improving the world's health and wellness. Our products are distributed in more than 45 countries and regions, and we are committed to growth and new opportunities for distribution, acquisition and strategic alliance.

If you are interested in Jamieson products and are visiting us from outside of Canada, please visit our international retailer page here, to find a retailer in your country or region.

Jamieson is dedicated to improving the world's health and wellness. Our products are distributed in more than 45 countries and regions, and we are committed to growth and new opportunities for distribution, acquisition and strategic alliance.

If you are interested in Jamieson products and are visiting us from outside of Canada, please visit our international retailer page here, to find a retailer in your country or region.

In Canada, Jamieson products are available to distributors such as McKesson, Kohl & Frisch or Body Plus to registered businesses with the volume to meet distributor criteria. Most Health Food retailers buy through Body Plus. They can be reached at jamieson@bodyplus.ca 

Internationally, to contact a Jamieson Worldwide representative, please email: worldwide@jamiesonlabs.com. A Jamieson Worldwide representative will be in contact with you directly should there be interest. 

Jamieson makes it easy to receive exclusive offers and discounts on products!

Start by joining Club Health, where you can create a personalized profile to get access to health news and exciting contest opportunities, delivered right to your inbox.

To make a request for digital coupons, please reach out to our Consumer Affairs team by email at consumeraffairs@jamiesonlabs.com or by phone at (800) 265-5088.