Frequently Asked Questions

Ingredients & Sourcing

Jamieson Vitamin D is derived from the world’s finest lanolin, an abundant, rich and renewable source of Vitamin D. The lanolin is extracted from the sun-drenched wool of sheep living in the high country of Australia and New Zealand and then shipped to France, where it undergoes sophisticated, state-of-the-art processing to yield an exceptionally pure, crystalline form of pre-Vitamin D3. Exposure to ultraviolet light — the same mechanism that allows the body to naturally synthesize Vitamin D — activates the pre-Vitamin D and converts it to a pharmaceutical-grade Vitamin D3.

Whenever possible, we have made the switch to the most natural available (with the ability to be formulated) types of sweeteners to ensure that our flavoured products are delicious. For example, fourteen of our formulas are now sweetened with stevia. To find out if a product is sweetened, or with what sweetener, you can search for the individual product of interest, and then click "Ingredient Information".

Jamieson offers a variety of products that are gelatin-free; you can find our list here.

You can find out list of gluten-free products here. However, please note that many of our products are sourced from raw materials that naturally contain gluten (wheat, barley, etc.) Therefore, depending on the severity of your allergy, it may be important to note that we are not a gluten free facility. As always, remember to consult with your health care practitioner before starting any new supplement routine and carefully read all product labels.

As a brand, Jamieson products are not formulated overall specifically for vegans. We do offer a few select items as well as many vegetarian products. Additionally, our vegetarian logo can be found on the front label of all applicable products, and you can view a list here. As always, remember to consult with your health care practitioner before starting any new supplement routine.

Jamieson ensures natural sourced raw materials are utilized where ever possible. This means that in order to produce a safe and effective product, there are many factors that are taken into consideration to developing a product. Sometimes natural ingredients are not stable or able to extract sufficient levels of active ingredients to deliver an efficacious raw material. This is when Jamieson utilizes synthetic items to ensure that we are delivering effective products to Canadians. Please be assured that all ingredients used in Jamieson products have been reviewed and approved by Health Canada to ensure their safety and efficacy.

Jamieson NEVER TESTS on animals or uses third-party manufacturers that do. We are dedicated to the health and wellness of people and the planet, and animals are an important part of that commitment.

The “No Animal Testing” shown as a rabbit on our labels represents our commitment that we do not test any of our supplements on animals. In fact, when choosing our suppliers, part of the selection process is to make sure that the companies in question meet our high standards of quality, including cruelty-free business practices. Our suppliers are regularly assessed, and if any concern were to arise, it would be addressed immediately.

The majority of our vitamins and supplements are made in our state-of-the-art laboratories in Windsor, Ontario. Some products, such as our probiotic supplements for products in gummy formats, are manufactured by top third-party manufacturers for the specific delivery form. These qualified third-party manufacturers are fully GMP certified and have been personally inspected to ensure that they meet Jamieson's exacting standards.

Quality & Certifications

Jamieson is committed to improving the world's health and wellness without compromising the health of our planet and its oceans. By sustainably sourcing the fish oils used in all our Jamieson Omega products, we are helping to protect and preserve our environment for future generations that will rely on our waters being healthy and fully of life. Our Sustainably Sourced™ logo guarantees that you've chosen an Omega product that only contains fish oils that have been sustainably sourced. Click here for more information on our Sustainably Sourced™ commitment. You can read more about our overall 360 Pure Quality Program here.

 

Jamieson guarantees the purity, potency and safety of each product until the expiry date listed on the label. Our Quality Assurance Program, 360 Pure, represents our commitment to a full-circle process that ensures our natural-health supplements are the safest, purest and most effective on the market. 360 Pure begins with our comprehensive raw material selection process ensuring that only the purest ingredients from the world’s finest resources are used in each formulation. It carries through to our meticulously controlled production environments, extensive clinical testing, and a minimum of 360 quality control steps along the way to ensure absolute integrity and reliability. In an age when nutritionally enhanced products of questionable provenance crowd the marketplace, 360 Pure distinguishes Jamieson from other manufacturers — and is a symbol of safe, clinically pure and potent formulations that you can trust. For more information on our 360 Pure Protocol please visit our website here.

TRU-ID is a Canadian, independent DNA certification program. It utilizes the latest in DNA technology to trace the active ingredients in herbal supplements right back to their specific botanical origins, thus certifying their authenticity. As an early adopter of this cutting-edge certification program, Jamieson is helping lead the way to better industry standards and reinforcing trust in the Jamieson brand. For more information about TRU-ID Certification please visit their website.

Packaging & Sustainability

Our goal is always to use the minimum amount of packaging required, helping to reduce waste. Since we are producing natural health products, there are industry-wide standards we comply with to ensure that all necessary information is communicated on our packaging, in a font large enough for all to read. We try our best to use the smallest product footprint possible, while still printing labels with text that is easily legible. Please also note that all of our packaging is recyclable and should be recycled when empty.

Shipping & Returns

At this time, due to differences in labelling and packaging regulations, we are unable to ship outside of Canada. To purchase a Jamieson product outside of Canada, click here for a list of international retailers.

If your order has not yet been shipped, you may still be able to cancel it. Simply reach out to us by email at orders@jamiesonvitamins.com and specify your order number in the message.

All orders are shipped via FedEx. Orders shipped through Standard or Free Shipping are shipped within 3 business days and delivered within 1 to 7 business days depending on your location.*

*Due to the current global health crisis, we are unable to guarantee delivery dates.

We are unable to reroute an order once it is in transit. If your order is returned to us by FedEx, we will contact you to confirm your shipping address.

Expected delivery dates are automated based on FedEx’s delivery standards for your area and are not guaranteed.

Once your order has been shipped, you will receive a confirmation email with a FedEx tracking number allowing you to follow your package’s journey. If you’ve received a tracking number, that means your order is likely already in transit.

Orders are shipped from one of our two warehouses located in Scarborough and in Windsor, Ontario (Canada).

We are unable to provide refunds or replacements for orders that are in transit. If you wish to cancel an order after it has been shipped, you will be provided with a return label. A refund will be issued for your order upon receipt at our warehouse. A standard return shipping fee of $8.99 will be deducted from the refunded amount.

Please note that at times delivery notifications are sent out when an order is expected to arrive in the next couple of hours. Please check again later to see if your order has been delivered to your door. If you find that your order has not been delivered by the next business day, please let us know by emailing us at orders@jamiesonvitamins.com (specifying your order number) and we will open an investigation with the shipper.

Taking Your Vitamins

In general, many of your vitamins can be taken together. However, always check the label directions to ensure there are no specific interactions.

One such example is calcium and iron, which should not be taken together (as calcium inhibits iron absorption). Also check the label directions to see if any of your vitamins need to be taken with food or on an empty stomach – in which case you may need to take them separately.

In terms of medications, while some supplements actually assist in making up for nutrients that can be depleted while taking prescription drugs (statin drugs taken with CoQ10, for example), your doctor can guide you on what to take when to ensure maximum safety and absorption.

In general, the best time to take your vitamins is whenever it is most convenient for you and when you are most likely to be consistent with the routine. However, it is important that you read and follow the label for directions of use, as some products are specifically meant to have an effect at a certain time of day (e.g. melatonin should be taken at bedtime to improve sleep).

You can check out our "What Should I Take" feature here. To ensure that these products are appropriate for you or for more specific concerns, it is important for you to consult your trusted health care practitioner. Please note that this feature is not intended as a substitute for advice from your health care practitioner, or any information contained on or in any product label or packaging.

While all Jamieson products are shelf-stable, you should always consult the individual product label for storage conditions for each product. For instance, it is advised to refrigerate some of our probiotics after opening to ensure maximum potency and freshness.

It all depends on the vitamin or natural health product you are taking. Some products are best taken on an empty stomach, while others should be taken with food (usually to help increase absorption or prevent stomach upset from occurring).

If a product is meant to be taken with food, this will always be indicated in the directions on the product label. If there is no specific mention, you can take it whichever way you prefer.

It is best to take your vitamins with a glass of water rather than a cup of coffee.

The issue with coffee is that it works as a stimulant and helps speed the passage of materials through your digestive tract. This means you won’t necessarily absorb all of the nutrients in your vitamins as you would if they moved more slowly through your system.

Coffee can also cause excessive urination, speeding the removal of water-soluble vitamins from your system. Try to finish your coffee at least 15-20 minutes before taking your vitamins; otherwise it is best to take your vitamins a few hours after finishing your coffee.

Jamieson's recommendation would be not to exceed the recommended daily dose advised on the product label.

For example, if you are supposed to take one multivitamin daily and you miss your dose, it isn't best to take two the next day. If, however, you typically take two tablets per day in divided doses (e.g. vitamin C 500 mg taken twice daily) and you miss taking your morning tablet, you could take two in the evening.

Please remember that you should not double up if it would cause you to exceed the recommended daily dose.

Yes, all vitamins are effective regardless of their format.

Jamieson tests products within its laboratories to ensure they can be easily broken down and absorbed by your body.

Powders and chewables will be absorbed faster than tablets (because they are already partially broken down before you take them), but this doesn’t change their effectiveness.

Jamieson offers a variety of formats to suit consumer needs and preferences, so simply choose the one you like most.

Where To Buy Jamieson Products

In Canada, Jamieson products are available to distributors such as McKesson, Kohl & Frisch or Body Plus to registered businesses with the volume to meet distributor criteria. Most Health Food retailers buy through Body Plus. They can be reached at jamieson@bodyplus.ca or by phone at: 1-800-788-3396.

Internationally, to contact a Jamieson Worldwide representative, please email: worldwide@jamiesonlabs.com. A Jamieson Worldwide representative will be in contact with you directly should there be interest. 

Our products are sold in most larger pharmacies and national chains, such as Shoppers Drug Mart, Loblaws, Walmart, and Costco (to name a few).

You can also call your local pharmacy and provide them with the product's UPC code (0 646420 XXXX-X) to see if it is in stock or can be ordered in for you.

To find retailers in your area visit our Where to Buy page.

You are also now able to shop online in our Jamieson Vitamins Store. Here we have all of your favourite regular Jamieson bottle products as well as our My Vitamins personalized subscription service.

If you are interested in Jamieson products and are visiting us from outside of Canada, please visit our international retailer page here, to find a retailer in your country or region.

Jamieson Essentials

We understand that there is a lot of information about nutrition and supplements out there, and it can get confusing. That's why our experienced team of scientists and experts in nutrition have studied the latest research on understanding how Canadians eat and behave to simplify the supplement aisle for you. They've narrowed down four products Canadians could benefit from taking as a foundation for healthier living. Jamieson Essentials™ is a lineup of four natural health products that can help you get the key nutrients necessary for overall good health.

They are: Jamieson 100% Complete Multivitamin for Adults, Jamieson Extra Strength Omega-3, Jamieson Probiotic 10 Billion and Jamieson Vitamin D. To read more about Jamieson Essentials™, click here.

Probiotics

While all Jamieson products are shelf-stable, you should always consult the individual product label for storage conditions for each product. For instance, it is advised to refrigerate some of our probiotics after opening to ensure maximum potency and freshness.

Probiotics are healthy bacteria that live in your digestive tract, where they aid digestion and keep your immune system functioning properly. However, antibiotic use, stress, and an unbalanced diet can disrupt their normal balance in your gut, reducing their protective effects.

To improve your digestive health and its impact on your overall well-being, it's definitely a good idea to boost your intake of probiotics. A high-quality probiotic supplement is easy to take on a daily basis, and ensures you receive the targeted probiotic strains to relieve symptoms such as gas, bloating, and abdominal discomfort. To find out more about the benefits of probiotics, check out our Wellness Blog post “Know Your Nutrients: Probiotics”.

Exclusive Offers & Discounts

Jamieson makes it easy to receive exclusive offers and discounts on products!

Start by joining Club Health, where you can create a personalized profile to get access to health news and exciting contest opportunities, delivered right to your inbox.

To make a request for mailed coupons, please reach out to our Consumer Affairs team by email at consumeraffairs@jamiesonlabs.com or by phone at (800) 265-5088.